PerGo Dispatch AI
Catch late trips sooner and recommend the right re-dispatch.
PerGo can monitor trips already flagged by your ETA process, evaluate available replacement drivers, and present a dispatcher-approved recommendation before a late pickup becomes a service failure.
Pending Recommendation
Live ETA RiskTrip 34821 may miss pickup
Current driver is projected to arrive after the scheduled pickup window.
Late Trip Recovery
Turn ETA risk into an actionable dispatch decision.
When PerGo identifies a trip that is late or likely to run late, the re-dispatch assistant evaluates whether another driver can safely take the trip without disrupting that driver’s schedule.
Built on Existing ETA Monitoring
The assistant starts after your current ETA process detects lateness risk, so dispatch teams keep their existing monitoring workflow.
- Uses late-risk events already produced by PerGo.
- Keeps ETA monitoring separate from remediation.
- Focuses the AI process only where action may be needed.
Schedule-Safe Driver Evaluation
Replacement options are checked against pickup timing, driver location, vehicle requirements, and downstream schedule impact.
- Looks for drivers who can reach pickup on time.
- Preserves buffer before each driver’s next trip.
- Rejects options that create another late-risk trip.
Clear Dispatcher Recommendations
The assistant explains the best option in plain dispatch language, including why the recommendation is operationally safe.
- Shows the current risk and projected lateness.
- Identifies the recommended replacement driver.
- Summarizes ETA, buffer, and schedule checks.
Human Approval Before Changes
The system creates a pending recommendation only. A dispatcher or authorized user must confirm before PerGo changes the trip assignment.
- Confirm or cancel directly in the portal.
- Revalidates the recommendation before reassignment.
- Keeps a record of the recommendation and user action.
How It Works
A controlled workflow from late-risk event to dispatcher decision.
The feature is designed as a remediation layer on top of PerGo’s existing trip monitoring, not as an uncontrolled auto-dispatch system.
PerGo detects risk
The scheduled ETA process identifies a trip that is late or likely to run late.
Event starts review
A late-risk event sends structured trip and driver context to the remediation process.
Drivers are evaluated
The system checks available drivers, ETA to pickup, vehicle fit, and next-trip buffer.
Recommendation appears
Dispatch sees the recommended re-dispatch option with the reason and alternatives.
User decides
The trip is reassigned only after a dispatcher confirms the recommendation.
Operational Control
AI supports the decision. Dispatch owns the action.
The assistant can help rank and explain options, but PerGo’s rule-based checks determine whether a driver is eligible. Final authority remains with your team.
That means no automatic reassignments, no hidden schedule changes, and no disruption to another driver’s day without a user-approved action.
Built-in safeguards
Recommendations are designed around operational constraints that protect riders, drivers, and dispatchers.
Help dispatchers recover late trips before they become bigger problems.
See how PerGo can turn ETA risk into a clear, user-approved re-dispatch recommendation that protects the rest of the schedule.