Payment & Cancellation Policy
Effective Date: January 1, 2018
Applies to: All subscriptions and add-ons for [PerGo Rides] (“Company“) and the [PerGo] service (“Service“).
1) Billing & Renewal
- Subscription term. Plans are billed in advance on a recurring basis (monthly or annually, as selected at checkout).
- Auto-renewal. Subscriptions automatically renew for successive terms unless cancelled per Section 5.
- Payment method. You authorize Company (and its payment processors) to charge your card/bank account for all fees when due. Keep your payment details current.
- Taxes. Fees are exclusive of all taxes, duties, and similar charges. You are responsible for applicable taxes.
2) Fees, Upgrades, Downgrades
- Proration. Mid-term upgrades are charged prorata for the remainder of the term and take effect immediately. Mid-term downgrades take effect at the start of the next renewal term.
- Overages / add-ons. Usage-based fees and add-ons (if any) are billed in arrears or with your next invoice.
- Price changes. Company may update prices effective on renewal; we will provide reasonable advance notice.
3) Invoices, Late Payment & Suspension
- Due date. All invoices are due upon receipt unless otherwise stated.
- Late accounts. If payment is not received within 10 days of the due date, Company may suspend or limit the Service until payment is made.
- Chargebacks. Filing a chargeback will be treated as non-payment and may result in immediate suspension. You are responsible for any chargeback fees.
4) Refunds
- No refunds for partial terms. Prepaid fees are non-refundable and non-cancellable once a term begins, including for partial months, unused features, or downgrades.
- Trials. If you cancel before a free trial ends, you will not be charged. If you continue after the trial, normal billing applies.
5) Cancellation (Customer-Initiated)
- How to cancel. The Account Owner must send written notice of cancellation to hello@pergorides.com or submit a cancellation request via the in-app billing portal.
- When it takes effect (30-day rule).Cancellation becomes effective 30 calendar days after Company receives your notice (the “Cancellation Effective Date“). Service and billing continue through the Cancellation Effective Date.
- Example: If notice is received on May 10, cancellation is effective June 9 at 11:59 PM America/New_York.
- Proof of receipt. Company will confirm receipt by email; if you do not receive confirmation within 2 business days, contact support to ensure we received it.
6) Termination (Company-Initiated)
- For cause. Company may terminate or suspend immediately for material breach (e.g., non-payment, abuse, legal violations).
- For convenience. Company may terminate on 60 days’ written notice; prepaid, unused fees will be refunded prorata in that case.
7) Data Access & Deletion
- During the 30-day notice period. Your account remains active and you retain normal access. Fees remain due until the Cancellation Effective Date.
- After the Cancellation Effective Date. Access is disabled. Upon written request within 30 days after the Cancellation Effective Date, Company will make commercially reasonable efforts to provide an export of your data. After that window, data may be deleted per our Data Retention Policy.
8) Disputes & Errors
- Billing questions. Dispute any invoice within 15 days of receipt. Undisputed amounts remain due. Company will investigate good-faith disputes and correct errors if verified.
9) Compliance & Acceptable Use
Continued access is conditioned on compliance with our Terms of Service and Acceptable Use Policy. Violations may lead to suspension or termination.
10) Miscellaneous
- No waiver. Failure to enforce any provision is not a waiver.
- Order of precedence. If an Order Form, MSA, or SOW conflicts with this Policy, that document controls for the conflicting term.
- Updates. Company may update this Policy; changes apply on the next renewal unless stated otherwise and will be posted with an updated Effective Date.
- Governing law. New York, USA, without regard to conflicts of law rules.